PAYMENT AND DELIVERY

 

This information governs the payment and delivery methods for orders placed through the online store www.micopurea.com

 

  1. Payment methods

 

When ordering from the online store, you can choose one of the following payment methods:

 

Payment by bank card

 

You can pay for your order online by debit or credit card through the available card payment system.

 

Payment is made in the secure payment environment of the servicing bank – First Investment Bank. MICOPUREA LTD. does not store your bank card details.

 

After successful payment, the order is considered paid and is prepared for dispatch.

 

Payment by bank transfer

 

You can pay for your order by bank transfer to the bank account of MICOPUREA LTD.

BG30FINV91501017875779

 

When making the payment, you must include the order number as the payment reference.

 

The order is processed and shipped after the payment has been received in the company’s bank account.

 

Important! The online store does not offer cash-on-delivery payment.

 

 

  1. Delivery

 

Orders are delivered by courier to:

 

* an address specified by the customer;

* an office of the selected courier company;

* a parcel locker, where this option is available.

 

When completing the order, the customer provides the necessary delivery details.

 

  1. Delivery price

 

The delivery cost is calculated according to the selected delivery method, destination and the current tariff of the relevant courier company.

 

Where the system allows, the exact delivery cost is displayed before the final confirmation of the order.

 

Where promotional or free delivery is available, the applicable conditions are expressly stated in the online store.

 

  1. Processing and delivery time

 

Orders are processed on business days.

 

The usual delivery time after the shipment has been handed over to the courier is 1–3 business days, depending on the destination and the courier company’s schedule.

 

Orders placed on weekends or public holidays are processed on the next business day.

 

If circumstances arise that may result in a significant delay in fulfilling the order, the customer may be notified using the contact details they have provided.

 

  1. Receiving the shipment

 

When receiving your order, we recommend checking the condition of the outer packaging.

 

If there is visible damage, compromised package integrity or another irregularity caused during transport, notify the courier upon receipt and request that the appropriate damage report be prepared, where applicable.

 

If, after receiving the shipment, you identify a problem with a delivered product or a discrepancy with your order, please contact us as soon as possible using the contact details provided on the website.

 

  1. Unclaimed shipments

 

The customer is responsible for providing accurate and complete delivery and contact information.

 

If a shipment cannot be delivered because of incorrectly provided information, inability to contact the recipient or failure to collect it within the courier’s holding period, it may be returned to the sender.

 

If reshipment is required, new delivery charges may apply.

 

  1. Contacts

 

If you have questions about payment, delivery or the status of your order, you can contact us using the contact details published in the online store.

 

Merchant: Micopurea Ltd.

Website: micopurea.com